Terms & Conditions

01Agreement

These Terms & Conditions (“Terms”) govern your access to and use of Harnad Connect, including the website at connect.harnad.com, the dashboard, APIs and related services (together, the “Service”), provided by Harnad AI Private Limited (“Harnad”, “we”, “us”). By creating an account, connecting a WhatsApp number or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

If you use the Service on behalf of a business or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” refers to that organisation.

02The Service

Harnad Connect is a web workspace for the WhatsApp Business Platform (Cloud API). Depending on your plan, it lets you connect WhatsApp Business numbers through Meta’s Embedded Signup, manage conversations in a shared inbox, create and send Meta-approved message templates and broadcasts, configure auto-replies and AI agents, optionally connect Google Calendar so agents can check availability and manage appointments, manage contacts and tags, and view Meta-reported usage and cost.

Harnad is an independent software provider. We are not Meta, and the Service is not operated, sponsored or endorsed by Meta Platforms, Inc. WhatsApp and Meta are trademarks of Meta Platforms, Inc.

03Accounts and eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to:

• Provide accurate account, business and billing information and keep it up to date.
• Keep your sign-in credentials secure and not share your account with people outside your organisation.
• Tell us promptly at hello@harnad.com if you suspect unauthorised access.

You are responsible for all activity that happens under your account, including messages sent from numbers you connect.

04WhatsApp Business Platform and Meta policies

Your use of WhatsApp through the Service is also governed by Meta’s terms, including the WhatsApp Business Terms of Service, WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta’s platform terms. You must comply with them at all times.

• When you connect a number through Embedded Signup, you authorise Harnad to access your WhatsApp Business Account on your behalf to provide the Service, including sending and receiving messages, managing templates and reading usage data.
• Meta reviews and approves or rejects message templates, sets messaging limits and quality ratings, and may restrict or disable numbers or accounts. These decisions are made by Meta and are outside our control.
• Business verification, display name approval and Meta Verified badges are granted by Meta. Harnad does not grant, sell or guarantee verification or badges.

05Opt-in and messaging rules

You are solely responsible for the messages you send and the people you send them to. In particular, you must:

• Obtain clear opt-in consent from each person before messaging them on WhatsApp, and keep a record of that consent.
• Honour opt-out and “STOP” requests promptly and stop messaging those contacts.
• Use approved templates for business-initiated messages outside WhatsApp’s 24-hour customer service window.
• Not upload purchased, rented or scraped contact lists, or message people who have not asked to hear from you.
• Comply with applicable laws on marketing communications, consumer protection and data protection where you and your recipients are located.

06Meta messaging charges

Meta charges per-message fees for WhatsApp Business Platform usage directly to the payment method on your WhatsApp Business Account. These charges are separate from, and not included in, your Harnad Connect subscription. Harnad does not collect or mark up Meta’s fees.

07Plans and payment

The Service is offered on a Free plan and paid subscription plans (such as Starter and Growth), with Enterprise plans available by agreement. Each plan has limits, for example on connected numbers, stored contacts, AI agents and inbox history, as shown on our pricing page and in Billing.

• Prices are shown in Indian Rupees (INR). Applicable taxes, including 18% GST for customers in India, are added and shown at checkout.
• Paid plans renew automatically each billing period through Razorpay auto-pay until cancelled. By subscribing, you authorise us and Razorpay to charge your chosen payment method for each renewal.
• If a renewal payment fails, we may retry the charge, and your account may be moved to the Free plan or have paid features restricted until payment succeeds.
• We may change plan prices or limits with advance notice. Changes apply from your next billing period.

08Cancellation and refunds

You can cancel your subscription at any time from Billing in your dashboard. Cancellation stops future renewals; your paid plan stays active until the end of the current billing period, after which your account moves to the Free plan and Free limits apply.

Fees already paid for a billing period are non-refundable, including for partial periods, downgrades or unused capacity, except where required by law or expressly agreed by Harnad in writing. If you believe you were charged in error, write to hello@harnad.com within 30 days of the charge and we will review it.

09AI agents and your API keys

AI agents in Connect may run on an API key you supply (bring-your-own-key, for example a Google Gemini key) or on Harnad-hosted models (for example Google Gemini on Vertex AI) where your plan includes that option. You are responsible for keys you supply, for complying with the provider’s terms, and for any charges the provider bills you. We store your key securely and use it only to generate replies for your agents.

AI-generated replies can be inaccurate, incomplete or inappropriate. You are responsible for your agents’ instructions and for messages they send on your behalf. Do not use AI agents to give medical, legal or financial advice that must come from licensed professionals, unless you include clear disclaimers and a route to a human.

10Google Calendar

Connecting Google Calendar is optional. If you connect it for a WhatsApp number, you authorise Harnad to access your Google Calendar through Google OAuth solely so your AI agent can check availability and create, update or cancel appointments during WhatsApp conversations.

• You can disconnect Google Calendar at any time from Integrations in the dashboard or by revoking access at Google Account permissions.
• Your use of Google Calendar through the Service is also subject to Google’s terms and privacy policies.
• How we access, use, store and share Google user data is described in Section 4 of our Privacy Policy, which takes priority for that data.
• You are responsible for the accuracy of appointments your agents create and for any notice or consent your customers need when bookings are made on your behalf.

11Acceptable use

You agree not to use the Service to:

• Send spam, bulk unsolicited messages or messages to people who have not opted in.
• Commit fraud, phishing or scams, or distribute malware or deceptive links.
• Send harassing, hateful, abusive, sexually explicit or illegal content.
• Promote goods or services prohibited by the WhatsApp Commerce Policy or applicable law.
• Impersonate any person or business, or misrepresent your affiliation with Harnad or Meta.
• Collect or send sensitive data such as full card numbers, passwords or government ID numbers over WhatsApp where that isn’t permitted.
• Interfere with the Service’s security, rate limits or other customers’ use, or try to get around plan limits.
• Reverse engineer, copy or resell the Service except where permitted by law or agreed with us in writing.

We may suspend numbers, features or accounts that break these rules or put recipients, the platform or your WhatsApp standing at risk.

12Your content and data

You keep ownership of the contacts, conversations, templates, prompts and other material you add to or send through the Service (“Customer Content”). You grant Harnad a limited licence to host, process, transmit and display Customer Content only as needed to provide and improve the Service for you.

For personal data about your customers, you decide why and how it is processed, and Harnad processes it on your behalf. You confirm you have the rights and consents needed to do so. Our Privacy Policy explains how we handle personal data.

13Harnad intellectual property

The Service, software, design, branding and documentation are owned by Harnad or its licensors. These Terms do not transfer any of our intellectual property to you. If you send us feedback or suggestions, we may use them without any obligation to you.

14Third-party services

The Service depends on third parties, including Meta (WhatsApp Business Platform), Google (Firebase sign-in, Google Cloud hosting, Gemini, and optionally Google Calendar) and Razorpay (payments). Their terms and privacy policies apply to your use of their services. Harnad is not responsible for outages, policy changes or decisions by third parties that are outside our reasonable control.

15Availability and changes to the Service

We work to keep the Service available and reliable, but we don’t guarantee uninterrupted or error-free operation unless an Enterprise agreement with a service level commitment says otherwise. We may carry out maintenance and may add, change or remove features over time. If a change materially reduces a paid feature you rely on, we will give reasonable notice.

16Disclaimers

The Service is provided “as is” and “as available”. We don’t guarantee message delivery, template approval, messaging limits or any business outcome. To the fullest extent permitted by law, Harnad disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

17Limitation of liability

To the fullest extent permitted by law, Harnad and its directors, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. This includes losses caused by actions Meta takes on your number or account.

Our total liability arising out of these Terms or the Service in any twelve-month period will not exceed the fees you paid to Harnad for the Service in that period, or ₹5,000 if you are on the Free plan and paid nothing.

18Indemnity

You will defend and indemnify Harnad against claims, penalties and costs arising from your use of the Service, your Customer Content, messages sent from your numbers, complaints from your recipients, or your breach of these Terms, Meta’s policies or applicable law.

19Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for non-payment, breach of these Terms or Meta’s policies, legal or security risk, or prolonged inactivity.

When your account ends, your right to use the Service stops and we may delete Customer Content after a reasonable retention period, so export anything you need beforehand. Sections that by their nature should survive (including payment obligations, intellectual property, liability limits and indemnity) continue to apply.

20Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows when they last changed, and for material changes we will also notify you in the product or by email. Continuing to use the Service after changes take effect means you accept them.

21Governing law

These Terms are governed by the laws of India. Courts in India have exclusive jurisdiction over any dispute arising from them, subject to any mandatory consumer protections that cannot be waived.

22Contact

Questions about these Terms, billing or your account: